Receiving an unsatisfactory EICR report can feel like finding a surprise electric bill during Christmas: shocking and unwelcome. But don’t panic. While it signals electrical issues that need attention, with the right approach, you can get your property back to safe standards quickly.
This guide walks you through exactly what an unsatisfactory report means and the steps you need to take next.
Key Takeaways
- An unsatisfactory EICR requires immediate attention, with C1 faults needing same-day repairs and C2 faults within 28 days.
- Landlords have legal obligations to complete all remedial work and provide documentation to tenants and authorities.
- Always hire qualified electricians for remedial work and obtain proper certification once repairs are completed.
What is an EICR and Why It Matters
An Electrical Installation Condition Report (EICR) is a comprehensive health check for your property’s electrical systems. Think of it as an MOT for your wiring, sockets, consumer unit and all fixed electrical parts.
A qualified electrician inspects your property’s electrical installation to ensure it meets current safety regulations. They check for wear and tear, damage, and compliance with British Standard BS 7671 (the UK wiring regulations).
For landlords, this isn’t optional, it’s the law. The Electrical Safety Standards in the Private Rented Sector Regulations require rental properties to have an EICR conducted every five years. Homeowners aren’t legally required to get an EICR, but it’s wise to check your electrical systems regularly for safety.
What Makes a Report “Unsatisfactory”?
An EICR will give one of two outcomes: satisfactory or unsatisfactory.
Satisfactory means good news. Your electrical installation meets safety standards with perhaps only minor recommendations for improvement.
Unsatisfactory means issues have been found that pose risks. These need to be addressed to make the installation safe.
Common failures include:
- Inadequate earthing (25% of failures)
- Failed RCD protection tests (30% of failures)
- Incorrect bathroom lighting (15% of failures)
- Outdated consumer units
- Damaged cables or sockets
- Overloaded circuits
EICR Fault Codes and Their Meanings
When an electrician identifies problems during an EICR inspection, they categorise them using specific codes. Knowing what these codes mean helps you prioritise repairs.
Each code represents a different level of risk:
| Code | Risk Level | Action |
|---|---|---|
| C1 | Immediate Danger | Fix immediately |
| C2 | Potential Danger | Fix within 28 days |
| FI | Unknown Issue | Investigate promptly |
| C3 | Improvement Only | Optional |
C1 (Code 1) Faults
These issues include exposed live wires, serious overheating, or inadequate earthing that creates shock risks. For instance, damaged cables with visible conductors or a seriously damaged consumer unit would receive a C1 code.
When a C1 fault is identified, your electrician may immediately disconnect the dangerous circuit before leaving your property. This isn’t them being dramatic, it’s necessary to prevent immediate danger.
C2 (Code 2) Faults
These might include things like missing RCD protection, outdated wiring that doesn’t meet current regulations, or improperly installed electrical accessories. A metal light fitting without proper earthing in a bathroom might get a C2 code, for example.
While not requiring instant action like C1 issues, C2 problems need fixing quickly, generally within 28 days.
FI (Further Investigation) Issues
Sometimes an electrician spots something concerning but needs to investigate further before classifying it fully. These get an FI code.
Examples include unusual readings on testing equipment, burning smells without obvious sources, or electrical components that cannot be fully accessed for inspection.
FI issues need investigation without delay, as they could potentially hide serious problems.
C3 (Code 3) Recommendations
C3 codes are the only ones that don’t result in an unsatisfactory report. They indicate areas where your electrical installation could be improved but isn’t dangerous.
These might include outdated but safe fittings, lack of identification labels on circuits, or items that met old regulations but could be upgraded to current standards. They’re worth considering for long-term safety and compliance.
Your Next Steps After an Unsatisfactory EICR
First, take a deep breath. You’re not alone, and there’s a clear path forward.
1. Review Your Report
Identify which codes were assigned. The electrician should have listed and explained each issue clearly.
2. Arrange Remedial Work
Hire a qualified electrician, ideally one registered with NICEIC or NAPIT, to carry out the necessary repairs. You can use the same firm that conducted the inspection or choose a different one.
The work may include simple fixes like replacing sockets, or major upgrades like rewiring or replacing the consumer unit. Request a detailed quote that references each fault.
3. Get Proper Documentation
Once repairs are complete:
- For minor work, the electrician will issue a Minor Electrical Works Certificate.
- For major fixes, you’ll receive an Electrical Installation Certificate.
This documentation confirms compliance and serves as proof that the issues have been resolved. You don’t need to book a brand new EICR.
Legal Obligations for Landlords
If you’re a landlord, the law is clear: You must complete all remedial work within 28 days (or sooner if a C1 is involved).
Once fixed, obtain written confirmation from the electrician. Provide this confirmation to existing tenants within 28 days, prospective tenants before move-in, and local authorities within 7 days, if requested.
Note that until all C1, C2, and FI issues are resolved, you cannot legally allow new tenants to move in. Ignoring these requirements can result in severe consequences, including fines of up to £30,000, legal liability for tenant injuries, a ban on letting the property, and even potential problems with your insurance coverage.
How WY Electrical Can Help
At WY Electrical, we specialise in both EICR testing and remedial work across Leeds and West Yorkshire. Our team makes the process as smooth as possible, even when you’re dealing with an unsatisfactory report.
We understand that electrical issues can feel overwhelming, but our EICR testing service provides clear, jargon-free explanations of any problems found. If remedial work is needed, we’ll prioritise issues based on their severity and provide transparent quotes for all repairs.
Conclusion
An unsatisfactory EICR doesn’t have to be a long-term headache. With prompt action and professional help, your electrical installation can be brought up to standard quickly and efficiently.
Need help? Contact us for an EICR or remedial work. At WY Electrical, our team is ready to help you achieve electrical safety and compliance with minimal hassle.
